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STORE POLICY

Because We Care

At Kootenay Images, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today. 

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OUR SHIPPING POLICY

All parcels are shipped ground* with a signature required. If you want your parcel shipped expediant, please contact Kootenay Images for a quote. Prices are in Canadian Dollars. We will ship your order via Canada Post Regular parcel. Shipping is a flat rate of $33.00 to Manitoba and West and $33.00 Ontario and East for all Parcells under 1.0 kg. Shipping is a flat rate of $39.00 to Manitoba and West and $39.00 Ontario and East for all Parcells over 1.0 kg.  Northern Canada Shipping is a flat rate of $39.00. These shipping rates apply to all products having an image size  between 5x7 inches and 20x30 inches. Products outside of these parameters are custom orders and the client needs to contact Kootenay Images to obtain a price quote on desired product and applicable shipping rates.

Kootenay Images sells internationally, shipping rates vary by destinations, it is best to contact  Kootenay Images and obtain a quote on shipping rates.

* We may ship your order in a recycled box. This is one of the ways we consider the environment. 

RETURNS

Kootenay Images has a exchange policy for damaged product upon delivery to the Customer, within 30 days of purchase date. The exchange policy is to exchange the damaged product with new product as was exactly originally ordered. 

WARRANTY DISCLAIMER

Kootenay Images offers a 30 day exchange policy, on exact purchase order from date of puchase, on damaged photographic prints, hanging hardware, frames, and matting caused by shipping incidents. All sales are final.

OUR PRIVACY POLICY

Kootenay Images respects your privacy. We will only request information that is pertinent to fulfilling your online order. This includes a valid e-mail address, as we may need to contact you regarding your order. The information you provide to us is protected, and we will never lend or sell your personal information to a third party. By doing business  with Kootenay Images you accept this privacy policy. 

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