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Everything You Need to Know

As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.

Grizzly Bear Animal photograph taken by Rob David Knight Rockies Mountains photographer

WHAT ARE THE PAYMENT OPTIONS?

For online payments Kootenay Images provides a wide array of payment options including Visa and Mastercard.

Black Bear animal photograph taken by photographer Rob David Knight Rockies Mountains

WHAT IS YOUR RETURN POLICY?

Kootenay Images offers a 30 day exchange policy, from date of purchase, for damaged images, matting and frames, due to shipping incidents. Kootenay Images shall exchange your damaged product with the exact original purchase order. 

Bear animal cubs photograpgh taken by Rockies Mountain Photographer Rob David Knight

IS THERE A VARIETY OF FRAMES TO CHOOSE FROM?

 All images are digitally printed on white aluminum without a frame having hanging hardware attached. Upon customer request Kootenay Images will frame the customer print at an additonal charge for framing, all framed images are framed in a black frame with white matting, unless specifically requested otherwise. Kootenay Images will sell the digitally printed image  with no hanging hardware attached upon customer request. Kootenay Images, upon custom customer request, can print your photograph on standard photographic paper. Orders with an Image size larger than 20x30 are custom orders, please contact us for details

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